Bug occurs when the actual result does not match the expected result.
Bug report is a document that records information about a found defect. A bug report is usually created by a tester, and the assignee is a developer responsible for the functionality.
ID: a unique identifier.
Title: a short summary that reflects the essence of the defect.
Status: the current stage of the fix.
Environment: the OS, browser version, or environment where the issue was found.
Priority: how urgent it is to fix the issue.
Severity: its impact on the system’s operability.
Steps: steps to reproduce the defect.
Expected result: what is supposed to happen.
Actual result: what actually happened.
* Comments, screenshots, videos.
Title: 500 Internal Server Error when logging in
Status: Created
Environment: Windows 11, Chrome 133.0
Priority: High
Severity: Blocker 🛑
Steps:
Expected result: The user successfully logs in.
Actual result: 500 Internal Server Error.
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Bug report example in the JIRA issue tracker
[ problem description ]
briefly describe what exactly is happening
[ place or component ]
where the error occurs (page, module, endpoint, etc.)
[ action or condition ]
under which actions or conditions the error occurs
For example:
[ Error message is not displayed ] [ on the login page ] [ when an incorrect password is entered ]
[ Total amount is not recalculated ] [ in the cart ] [ when a discount is applied ]
[ Content overflows the screen ] [ on mobile devices ] [ in portrait orientation ]
[ place or component ] can be omitted when the context is obvious.
[ action or condition ] can be omitted if the error does not depend on user actions.
Blocker
The bug makes the system unusable.
Critical
The bug causes data loss or breaks critical functionality.
Major
The bug significantly affects how the system works.
Minor
A small issue that does not interfere with core processes.
Уровень повышен!
